WildApricot Customer Relationship Manager (CRM)
NewPath Consulting
Location · Hybrid
5000 Yonge Street, Suite 1901 Toronto, Ontario M2N 7E9 Canada
About NewPath Consulting
NewPath Consulting is a Toronto-based technology consultancy that helps membership organizations, non-profits, clubs, and associations run their operations more efficiently. As the #1 service partner for WildApricot (Membership Management Software) and Make.com automations, NewPath specializes in migrating, redesigning, and integrating the systems that hundreds of client organizations rely on to manage members, events, websites, and finances. Beyond core implementation, NewPath builds its own portfolio of WildApricot add-ons — including AccountBridge (QuickBooks integration), EZ WildApricot Web Designer, Pro Reports, and WildApricot Press — and provides on-demand video support and ongoing care plans. Serving clients across North America and Europe, delivered in English, French, and Spanish.
About the role
A CRM will effectively migrate, onboard and train customers.
Some examples of tasks include but are not limited to:
- Setup database and website migrations with customer input and feedback
- Lead virtual design and implementation meetings with customers
- Update and maintain detailed correspondence in Slack and Notion
- Create and update training materials
Key Skills and Competencies
- Excellent customer service skills and ability to learn new skills
- Superior communication and writing skills
- 1-5 years experience with customers in a sales or customer support role
- A good command of the English language
- Working knowledge of one or more of the following products: WildApricot, WordPress, Make.com
- Intermediate knowledge of HTML and CSS
- Experience with JavaScript, PHP or REST APIs is a plus
Compensation
- Part-time compensation ranges between $25-50 per hour and can vary with experience and expertise demonstrated
Benefits
- Technical and Non-technical training is provided, and time spent during training is compensated as part of this position.
- Opportunity to expand experience working in a virtual team
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